![]() After some discussion with the manager they agreed to drop the $50 fee and accept the vehicle at that location. Neither he or three other attendants were able to provide directions as to where and how to drop the vehicle at the designated location. I asked the attendant for directions as to where to drop the car at the mall address that was given. There I was advised there would be a $50 fee for dropping off at the wrong location. Spent another 20 minutes on the phone being shuttled through the same two automated phone systems over and over again, Finally drove to vehicle to the local airport rental car return center. Upon arriving at the one way drop off location, I ended up in the parking lot of a shopping mall with no directions as to where to drop the car. Ended up driving a pickup truck instead of a compact car. There was only on attendant and there were no cars in the class I had booked. Oct 2023 picking up the vehicle at san jose airport took more than 20 minutes. Due to the inability to have a car ready for me in the class I rented I would have preferred the “upgrade” to an adequate car but the agent would not agree without additional payment to which I did not think was fair. Eventually I was offered another luxury vehicle (supposedly in the same class), but much smaller and the entire weekend we had difficulty getting my uncles in and out of it. Again, I did not agree as a car in my category should have been available to me. Eventually a larger car was offered, but at a much higher rate. We went through the options and I explained, due to having two of my elder uncles with me and their need for a larger car, I needed something larger. I did not think this was fair so I did not agree. They first tried to down grade me to a lower class, but larger car. ![]() However, Dollar did not have the car I rented. However, see below.Ĭons: I rented a certain class for not only the luxury comfort, but for the size. Pros: The car was clean and the price was very fair. I will definitely be dodging their service in their future. An assistant manager in Daytona finally managed to put us in a minivan, but all of this took 20 calls and 3 days of painful dodging by their representatives. ![]() With enough frustration built, and the original San Jose office shinning by their absence, I demanded a simple swap of the car but they made me call 4 different enterprise locations in FL looking for an SUV replacement. At the dealership they told me that they can't service a car brought in by the customer. I called enterprise again and they told me to take it to the nearest dealership. I called the nearest Firestone and they told me they couldn't touch the car being so new and low milage it was the dealership's problem. Here, their first answer was that I should take it to a Firestone store to get it checked. When I called to alert the problem in California, they told me to go to the nearest airport enterprise location in FL. The internal electrical stopped working on our way there. Cons: We rented for a month an SUV in order to go from CA to FL. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |